Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, with its original packaging intact. For hygiene and safety reasons, products that have been used or tested cannot be returned. Please provide your order number or order confirmation email when requesting a return.

To start a return, please email us at contact@shopfortunecosmetics.com If your return is accepted, we will provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or if you received the wrong item. Please include your order number and photos of the item and packaging when applicable so we can review the issue and make it right.

Exceptions / Non-returnable items

For hygiene and safety reasons, we cannot accept returns on products that have been used or tested. We also do not accept returns on gift cards or items marked as final sale. If you have questions about whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please request a return for the eligible item. Once your return is accepted, you may place a new order for the item you prefer.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact@shopfortunecosmetics.com